These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Oleander Flowers (“we/us”) makes this website (the “Oleander Flowers Website”) available to you and any of our services which are accessible. These terms and Conditions govern your use of the Oleander Flowers Website. The numbers and headings of each paragraph have no meaning in the context of the condition described and are for guidance only.
1.1 All Products as depicted on this website (as may be varied from time to time) are available for delivery almost everywhere in the UAE – or as otherwise directed. Oleander Flowers do not perform deliveries to other countries.
1.2 Certain Flowers Products may be delivered by us in bud to ensure longer life.
1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact the Oleander Flowers Customer Service Team using the contact details set out in Section 6 below.
1.4 All Flowers Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Flowers Product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply the Flowers Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
CHANGE IN PRICE
2.1 Prices listed within the Oleander Flowers Website Service are valid for a maximum of 14 days of submitting your purchase form. Prices that change after this period will be advised in advance and you will be offered the opportunity to cancel your order.
2.2 Prices are displayed EXCLUDING VAT, which shall be charged by moment of the check out page.
3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards valid for use in the UAE. By clicking on the ‘PLACE ORDER’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Oleander Flowers Website.
3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. This message will re-confirm elements of the order(s) you have placed including confirmation of your delivery Date. We will not consider ourselves bound by a contract with you until we have issued this confirmation.
3.3 We will confirm your order details and advise you that we are processing your purchase when we e-mail you. You are responsible for ensuring the detail of your order. Please read your confirmation carefully as we will assume the detail shown to be correct and will not accept liability for errors not advised to us prior to delivery.
3.4 We cannot accept Order Forms from customers under the age of eighteen (18) years.
5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date for the UAE. Where delivery is to be made via courier or other third party carrier orders can be amended or cancelled up to 3 working days prior to delivery date requested.
5.2 To amend or cancel your order, please contact the Oleander Flowers Customer Service Team from 8:45 am until 6pm Saturday to Thursday using the contact details set out in this site or in Section 6 below.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
OLEANDER FLOWERS CUSTOMER SERVICE
6.1 In the event that you are not satisfied with the Flowers Service any complaints should be addressed in the first instance to:
By email: [email protected]
6.2 Our Customer Service Team is available from from 8:45 am until 6pm Saturday to Thursday
6.3 Because of the perishable nature of most Flowers Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
7.1 Whilst we agree to use our reasonable endeavors to ensure that the Oleander Flowers is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Oleander Flowers and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Oleander Flowers impossible or impractical.
(a) We accept liability for death or personal injury arising from our negligence.
(b) Subject to above clause, our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of  times the price you have paid for the Flowers Products.
(c) Subject to above two clauses, we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Oleander Flowers, whether arising in contract, tort (including negligence), under statute or otherwise provided that nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the Flowers Products supplied.
(d) Subject to clauses 1.5 and 4.6 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
DISCOUNT VOUCHER CODES
8.1 ‘Oleander Flowers discount voucher codes’ (also abbreviated to ‘Voucher codes’) can only be used against purchases made on Oleander Flowers.
8.2 Voucher codes may only be redeemed on Oleander Flowers – we are unable to accept voucher codes through our off line shops.
8.3 Voucher codes may be redeemed against purchases for delivery to UAE addresses only. Selected voucher codes may be restricted for use against specified products only.
8.4 Voucher codes are restricted to one use per customer and should not be passed on to additional recipients.
8.5 Voucher codes must be entered at the point of placing your order on Oleander Flowers using the relevant part of the order form.
8.6 We are unable to apply a discount to orders already placed.
8.7 Voucher codes cannot be used in conjunction with any other promotions.
8.8 Only one voucher code may be used per order.
8.9 Where the voucher code entitles you to a percentage discount, the discount will not be applied to the delivery charge (‘delivery’ includes additional delivery services, which are charged in conjunction with Flowers Delivery, for example ‘before 1pm delivery’ surcharge).
8.10 Voucher codes may be withdrawn, or suspended without notice for any reason. We will advise after you complete the order process if we cannot accept the discount code you have entered.
8.11 Selected voucher codes may be restricted for use against specified products – where possible, details of further restrictions will be communicated at the point where we promote the voucher code to you.
8.12 Voucher codes may also be set by Flowers to a maximum number of redemptions – if we are not able to accept the discount code you have entered for this reason we will advise you accordingly after you complete the order process and the discount will not be applied.
8.13 Vouchers codes cannot be exchanged for a cash alternative.
8.14 We are unable to accept Flowers Gift Vouchers on [email protected]
8.15 We cannot be held responsible for non-availability of Oleander Flowers which may prevent use of Voucher codes.
9.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Oleander Flowers from time to time. We will post any changes on the Oleander Flowers and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Oleander Flowers. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
9.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Flowers Site for any reason at any time.
9.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Oleander Flowers, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
9.5 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
9.6 Your purchase will be deemed to have occurred in the UAE. These Terms and Conditions shall be governed by and construed in accordance with UAE Law and the parties agree to submit to the exclusive jurisdiction of the courts of the UAE.
10.1 It is a condition of use of this site that all copy and material shown here remains the property of Oleander Flowers and may not be reproduced, quoted or disseminated without prior written approval of the owners.
We provide free delivery only in cities of Dubai, Sharjah & Abu Dhabi for all orders above 350 AED except for specific items.