Where you provide information about other people (for example their date of birth, or their address) you also confirm that have the consent of these people to provide us with that information.
We at Oleander Flowers are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company. Once your order has been processed our database will only be used to contact you or send you email in the future where you have consented by indicating this consent in our online order system. You can also indicate this consent by registering your details on our home page. If you object to any communication from us you can have yourself removed from our communication database at any time by emailing [email protected]
We collect the following information during our order processing: Your name and address, phone number and or mobile number, e-mail address, credit card details and order history. If you consent by registration we collect the information you opt to enter. We never collect other sensitive information about you. When you place an order with us on line you will be allocated a password and can see your registration details or delete them by accessing ‘your Account’ on the home page. If you forget your password you can request that it be sent t the registered email address.
The information will be accurate and up-to-date. If you registered online, you can check the information we hold about you by visiting ‘your account’ on the website where you can delete or correct your details. If you find any inaccuracies you may delete or correct them or we will delete or correct promptly. If you provided your details to us by telephone or in person this information will not be available online, although it will be retained in our back office database. You may request a copy of the information by emailing [email protected] Similarly, you can advise changes to your contact information and it will be amended immediately on request. Our Website is protected with SSL certificate which allows secure communication between the web site and visitors to the site. The purchase area of our site is secured using industry standard Secure Socket Layer technology to allow for encryption of potentially sensitive information such as your credit card details. Once your payment has been processed the credit card details are deleted. We do not retain your credit card number or expiry date within a database. We will hold your personal information securely in accordance with our data security policy and the law. We do not use ‘cookie’ technology to retain information about your visits to the site except where you have checked the box to allow you easier registration when you visit the site again.
INFORMATION WE COLLECT
As you browse through our Website, our web server collects information about your visit, not about you personally. We gather and monitor statistics such as, for example:
- The number of people who visit the Website
- The date and time of visits
- The number of pages viewed
- The amount of time spent on the Website
- The most popular sections of the Website
This information is anonymous and no attempt is or will be made to identify visitors. So, for example, on a specific day we can identify that our site has a thousand visitors. However, we know nothing about these visitors in terms of e-mail addresses or any other personal information.
We only ask and will only ask for personal information from which you can be identified where the information is required for particular purposes e.g. applying online for an account. Examples of details that may be sought include your name, address, e-mail address, etc. (Please note in the regard the paragraph headed Internet fraud below)
All information provided to us by you will be treated with the utmost confidentiality in accordance with all applicable legislative and regulatory standards. If you ever decide that you no longer wish us to keep or use information or you want the information to be revised or updated, please feel free to contact us. We will remove or amend the information as appropriate in accordance with applicable legislative and regulatory requirements.
(A cookie is a small piece of information that a website stores through your web browser on your PC that it can later retrieve when you log back onto that website. This means that the site will remember your preferences. Its particularly useful if you begin a transaction but are unable to complete till later, maybe because you are missing some detail or because you wish to consider a choice available before committing to the transaction).
DISCLOSURE OF INFORMATION
Oleander Flowers will not divulge customer information to a third party unless we have received customer authorization OR we are required to do so by law.
SECURITY OF INFORMATION
At Oleander Flowers we understand how important the security and confidentiality of your information is to you. Keeping customer information secure is a top priority for Oleander Flowers. Our goal is to protect your information on the Internet in the same way as we would over the phone or in a branch.
Even so, Oleander Flowers cannot guarantee the privacy or confidentiality of information relating to you passing over the Internet. In accessing this Website and in availing of any of the services/information available on or via this Website, you accept and are deemed to accept that electronic mail messaging and Internet communication may not be free from interference by third parties and may not remain confidential. The use by you of this Website is at your sole risk.
A number of organizations and their customers have recently been the target of hoax e-mails that are aimed at gathering Internet/account details of the customers. Some of these hoax e-mails have encouraged or facilitated contact with hoax websites that purport to be (but are not) the website of the relevant organization. To date the occurrence of such online fraud has not been extensive. However, we would always advise you to be cautious as regards disclosing your personal details. In particular, you should note that we will only ever request your personal details if:
(i) you are seeking to initiate an online order with us via this Website; or
(ii) you initiate a request for a particular service via this Website and we require certain of your personal details to provide you with the requested service or the requested service is a credit card transaction or if the request for information in any way relates to a transaction where you have completed an order form and submitted detail we believe to be erroneous.
Some of the pages on this Website contain hypertext links to websites not maintained by Oleander Flowers. You are reminded that different terms and conditions of use will apply to you as a user of such websites. In addition such websites may not attain the same privacy standards that Oleander Flowers maintains.